At UniqueDeal, we aim to send the correct products in good condition according to each customer’s order.
1. Exchange Policy available
Exchange is available only if there is an issue from our side, such as:
- You receive a different product than the one you ordered.
- You receive a damaged product.
- You receive a defective product.
- If the product matches your confirmed order and is not damaged or defective, an exchange is not available for change of mind or an incorrect mobile model selected by the customer.
2. No Return Policy
Returns are not available at UniqueDeal.in. We carefully process orders to ensure customers receive the product they ordered. Please check your mobile model and product details carefully before placing an order.
3. Unboxing Video Required
For exchange requests, please provide a clear, unedited video showing the courier parcel before opening, the complete opening process, and the product received.
4. How to Request an Exchange
Please contact us within 48 hours of delivery, where reasonably possible. Share your order number, unboxing video, and clear photographs of the issue. We will review the request and inform you about the next steps.
5. Contact Us
- WhatsApp Support: +91 62681 96028
- Email Support: support@uniquedeal.in
This policy does not limit any rights or remedies available to customers under applicable law.